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Assistant Manager, Sales & Guest Experience Chicago

Assistant Manager, Sales & Guest Experience

Full Time • Chicago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
About The NOW

The NOW Massage was designed as an oasis to recharge the body, mind, and soul. Rooted in the healing benefits of massage therapy, The NOW offers a thoughtfully curated experience that is both inspiring and restorative. Our team embodies a calm, elevated energy, delivering exceptional service, fostering meaningful guest connections, and driving business growth through consistent sales performance.

About the Role

The Assistant Manager, Sales & Guest Experience plays a pivotal role in shaping both the guest journey and the boutique’s sales culture. You’ll lead by example by blending hospitality and results to ensure every guest feels inspired to prioritize self care and every team member is empowered to achieve their goals. This role combines sales leadership, team coaching, and operational excellence to sustain The NOW’s reputation for both calm energy and high performance.

Key Responsibilities

Guest Experience & Sales
  • Welcome each guest with intention and warmth, ensuring every interaction reflects The NOW’s philosophy of mindfulness and connection.
  • Confidently educate guests on membership benefits, enhancements, and retail offerings — converting conversations into long-term relationships.
  • Consistently achieve and exceed personal and team sales targets for memberships, enhancements, and retail.
  • Analyze daily sales metrics and identify opportunities to increase conversions and retention.
  • Maintain in-depth knowledge of all service offerings, ensuring authenticity and confidence in every sales conversation.
Leadership & Culture
  • Lead, coach, and inspire the Experience Guide (front desk) team to excel in both guest service and sales performance.
  • Conduct daily sales huddles and weekly one-on-ones to review performance, celebrate wins, and set clear next steps.
  • Foster a culture of accountability, motivation, and collaboration where success is both measured and celebrated.
  • Partner with the General Manager to design and execute sales incentives, contests, and recognition programs.
  • Model The NOW’s brand values — calm confidence, intentionality, and connection — in every guest and team interaction.
Operations & Administration
  • Oversee daily front desk operations, ensuring seamless guest flow, accurate scheduling, and clean financial transactions.
  • Manage POS transactions, membership billing, and reporting with precision and integrity.
  • Support therapist scheduling and communication to maintain operational efficiency and guest satisfaction.
  • Resolve guest issues promptly and thoughtfully, turning challenges into opportunities for connection.
  • Ensure the studio environment remains organized, peaceful, and aligned with The NOW’s design and energy standards.
Qualifications
  • 4+ years of leadership experience in sales-driven retail, wellness, or hospitality environments.
  • Proven record of meeting or exceeding sales goals through team leadership and coaching.
  • Confident communicator with strong interpersonal, problem-solving, and organizational skills.
  • Experience with Zenoti or similar scheduling/POS systems preferred.
  • Flexible availability including evenings, weekends, and holidays.
  • Passion for wellness, mindfulness, and delivering a world-class guest experience.
The Ideal Candidate
  • A motivational leader who thrives on both sales performance and team culture.
  • Calm, grounded, and professional — even in fast-paced or high-volume settings.
  • Results-oriented with a genuine passion for growth, coaching, and development.
  • Embodies The NOW’s mission of mindfulness, intention, and human connection.
Why Join The NOW

At The NOW, you’ll lead in an environment that values both performance and purpose. We offer competitive compensation, monthly sales bonuses, leadership development, and the opportunity to make a lasting impact on guests and team members alike.
Compensation: $50,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.

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WHY JOIN THE NOW MASSAGE TEAM?

Aesthetically-inspiring work environment
Team member discounts
Growth potential
All supplies are provided
$100/year Wellness Reward
Continuing Education Reimbursement
$100 towards License Renewal
The NOW South Loop Privacy Policy